Welcome to the team Michael!
![](https://marketing.transistor.fm/img/asset/bWFpbi91c2Vycy9qdXN0aW4tNjAwLnBuZw==/justin-600.png?p=lg&s=07ff58161ea3321374a2eaf5d97d622a)
Justin Jackson
![Michael Green](https://marketing.transistor.fm/img/asset/bWFpbi9taWNoYWVsLTAxLmpwZw==/michael-01.jpg?q=90&p=lg&s=5d662f63f75861e506b4a444e1f83d5b)
Customer service is hugely important to me, and I think it's one of Transistor's most important features.
When we launched in 2018, I answered most of our customer support tickets. Then, in 2019, we hired Helen to help cover time zones outside of North America.
This was a huge relief, but I was still answering tickets constantly, from when I woke up until I went to bed every day (including weekends and holidays).
I met Michael at a local tech meetup here in Vernon. He was looking to transition his career into the tech industry. Last summer, I asked him if he'd be willing to cover our customer support during the summer-fall months to give me a reprieve while traveling.
Because he was local, he could come to my office and have me train him there. Within a few weeks, he confidently responded to customer inquiries on our live chat.
It quickly became apparent that Michael needed to be a permanent fixture on our team. Having him answer tickets during the day meant that I could focus on strategy and growth. Plus, it turns out, he's just better at serving customers than me! We regularly get messages like this about his service:
![](https://marketing.transistor.fm/img/asset/bWFpbi9taWNoYWVsLWlzLWF3ZXNvbWUucG5n/michael-is-awesome.png?q=90&p=lg&s=c6a81019633494c35187d18f577d04cd)
Today, we are excited to announce that Michael is a full-time team member. 🎉
It's been exactly one year since he started working with us on a part-time contract, so this is a fitting day to celebrate his transition to full-time.
Welcome aboard, Michael! We're thankful to have you helping our customers!