Welcome to the team Michael!

Customer service is hugely important to me, and I think it's one of Transistor's most important features.

When we launched in 2018, I answered most of our customer support tickets. Then, in 2019, we hired Helen to help cover time zones outside of North America.

This was a huge relief, but I was still answering tickets constantly, from when I woke up until I went to bed every day (including weekends and holidays).

I met Michael at a local tech meetup here in Vernon. He was looking to transition his career into the tech industry. Last summer, I asked him if he'd be willing to cover our customer support during the summer-fall months to give me a reprieve while traveling.

Because he was local, he could come to my office and have me train him there. Within a few weeks, he confidently responded to customer inquiries on our live chat.

It quickly became apparent that Michael needed to be a permanent fixture on our team. Having him answer tickets during the day meant that I could focus on strategy and growth. Plus, it turns out, he's just better at serving customers than me! We regularly get messages like this about his service:

Today, we are excited to announce that Michael is a full-time team member. 🎉

It's been exactly one year since he started working with us on a part-time contract, so this is a fitting day to celebrate his transition to full-time.

Welcome aboard, Michael! We're thankful to have you helping our customers!