She'll be advocating for customers, improving our help documentation, answering questions, and advising on improvements to the Transistor podcasting platform.
Head of Customer Success
For the first year of Transistor’s existence, Jon and I did everything ourselves, including lots of customer support.
By November 2019, it was clear that we needed more help answering live chat and emails, especially outside of North American time zones.
I’d known Helen Ryles for years through the maker community. We’d worked on moderating a Slack group together, and I was always impressed with how she treated people with respect and care.
When she let me know that she had some availability for part-time support work, I was thrilled. She started helping us at the end of 2019, and immediately raised the bar for quality customer support.
Today we are so excited to announce that Helen will be working with Transistor as Head of Customer Success!
She’s been contributing full-time for the past month, and it’s clear: our customers are getting even better service.
Helen's role will include advocating for customers, improving our help documentation, answering questions, and advising on improvements to the app.
Welcome aboard Helen! We’re so glad to have you on the team.